Winston Churchill has often been quoted as saying that “a pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Repeating this to your sales team could inspire them during a difficult patch, when so many things miraculously seem to be going against them. However, if you still need some extra help, here are some techniques which you could use to stir them back into enthusiasm, much like Churchill himself… read more →

It’s tempting to think that, given the significant number of digital portals that can today be used for marketing, cold calling must be an outdated sales strategy. This would be a mistake; it can still prove surprisingly effective if approached in the right way. However, as the “right way” of cold calling might not be immediately obvious to many of us, here are some tips before you get on the phone. Keep your true goal… read more →

You might think you know what customer service is. However, contrary to what you are probably thinking, customer service isn’t just about helping people to learn how to use a product or service or overcome an unforeseen problem with it. Customer service can have much broader implications than what this to-the-point definition might suggest. By taking account of these implications, you could fuel greater success for your entire business – and here are several reasons… read more →

It’s easy to think of many people from history who have been hailed for their leadership skills – like Winston Churchill, Abraham Lincoln, Steve Jobs… the list goes on. However, don’t be led into thinking that managing your own team to success requires a “secret sauce” that could take you a long time to develop. Here are six ways in which you can enhance your management ability speedily. Define your company’s vision before broadcasting it… read more →

Naturally, you want to secure the best deals possible from your clients and suppliers. However, landing those deals – which will not necessarily be the cheapest deals, but the ones providing the best return on your money – is not always straightforward. Hence, you might need to draw upon skills in clever negotiation – and here are just some tactics that you can use in the process. Remember to negotiate rather than haggle Negotiating and… read more →

One of the most important parts of any growing business is finding out ways to make selling more efficient. Relying on business sales training can help you take your business to the next level and gain an advantage within the continually competitive business environment we see today. Providing the right amount of training for your sales team will allow them to better perform in the field, which in turn means higher profit margins for your… read more →

There are a number of strategies that you can consider in order to improve the level of customer service within your organisation. Regardless of how skilled and personable your sales team is, there are always ways to improve to make sure that your clients remember the excellent service they have received from you. 1. Meet the expectations of your customers To improve the customer service of your business, you must know who your customers are… read more →

One of the key things to maintain a profitable business is to maintain a steady client base. A company usually gains 80% of its business from 20% of its customers, so it is important to be aware of the factors that keep customers returning. Communicate with clients regularly Whether your company provides a monthly newsletter or email, it is always a good idea to keep your customers up to date with improvements that you’ve made… read more →