As obvious a point to make as it may seem, the leadership style and techniques utilised by a sales manager can be instrumental in the success of their sales team. However, sales managers can often be so distracted that they pay little attention to their own development. This situation can unnecessarily hinder the sales team’s performance – especially given the simplicity with which the manager can, once they know how, lead their team to perform… read more →

You shouldn’t expect sales training to be effectively a machine through which you can funnel yourself and from which you will emerge a magically better salesperson. It would be wiser to call sales training just one cog in what should ultimately be a larger and much more complex machine. In short, it’s not just what sales training teaches that matters; it’s also how that know-how is practically applied. Here are ways you can more effectively… read more →

On the face of it, the UK’s startup scene looks promising. Last year, the Financial Times reported that UK startups had reached a new record tally. However, Enterprise Research Centre head Mark Hart despaired: “The UK’s productivity puzzle remains as seemingly intractable as ever.” He observed that too many companies struggle in productivity or making jobs, perpetuating the UK’s “problem with turning startups into high growth companies.” How could your firm avoid the trap? Create… read more →

When considering how best to improve your business, there are many factors to examine—but one of the most essential is the quality of your sales team. As Entrepreneur points out, salespeople are “your front-line troops, the ones with the most daily contact with your customers”.  The sales team has the essential job of promoting your business, and they may well be the first representatives of you that customers will encounter. Here are some reasons why… read more →

Sales is a vocation in which “you often need to brush yourself off and keep on going”, according to Forbes. It is certainly true that, when prospecting potential customers, you must have a thick skin and a will of steel. Most of all, you must learn how best to approach a customer and convince them that your product is the one for them. Below we have compiled some ways to make sure that your pitch… read more →

Working within the customer service industry can be a daunting career choice. With days filled with phone calls, friendly advice and marketing strategies, it is important to avoid as many mistakes as possible to make sure that the customer always comes first. Here are some of the most common customer service mistakes and how to ultimately avoid them. Improper Training Skills The foundation of every business lies within its employees. However, should they not receive… read more →

In business, no two days are the same. Every new sale and new customer will introduce its own unique set of advantages, considerations and challenges to be tackled. Here, we will take a look at some of the tricky challenges you might face from your clients, and how these can be overcome. Open Mind, Open Heart When going into the first interaction with a potential new client, the number one thing to remember is to… read more →

We at Frosch Learning know that a business is not a single unit but the sum of many parts—a living, breathing organism that, from the managers to the sales teams to the customers themselves, is working towards a common goal. So those in leadership positions must understand the importance of happy employees for a successful business. Our courses offer in-depth all the tools one would need to be the best manager possible, but here we… read more →

Businesses utilise various means of attracting new clients. Many firms might attempt to hone their advertising techniques or polish their social media strategy. However, helpful though these methods can be, looking at the bigger picture entails considering existing clients, too. After all, a current client can bring you much more profit than a new one, Small Business Trends observes.  Here are some ways you can look after those clients for your firm’s ultimate benefit. Use… read more →

Think of great leaders and you probably quickly imagine Winston Churchill declaring “we shall fight on the beaches” during the War. You might also think of Queen Elizabeth I addressing troops with her now well-known “I have the body of a weak, feeble woman” speech before England’s historic naval victory over the Spanish Armada in 1588. You can probably quickly recall various other examples of great leaders in history – and here are a few… read more →